Installation Guide
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Contents |
[edit] PbxTools Installation Howto
Notice: If you are installing PbxTools PhoneJournal for production environment please follow all phases of this documentation - this way you'll be able to much less time((over 98% reported problems are regarding missing some installation settings)) than installing it without documentation.
[edit] PC preparing
We highly recommend you to use of modern operating system like Windows NT, Windows 2000 or Windows XP. Older versions like Windows 95, Windows 98 or Windows ME are not recommended and we don not offer technical support for these OS's.
- verify that your hardware it's stable and you don't have problems (check Event Log)
- check for viruses, trojans and spyware and do not use more than one antivirus software
- check that you have all OS security updates
[edit] PBX Preparing
One of our unique feature it's the largest compatibility range for PBX models. From our experience in 50% of cases you'll have to programm your PBX in order to make it communicate properly with the PC.
[edit] PBX Connection with the PC
There are two kinds of connections between a PC and a PBX : the common one - the serial connection (using COM1, COM2, ) and the newer one the TCP/IP network connection. Most PBX's supports only serial connection so you'll need a serial cable.
[edit] Serial cables
The serial cable must be as short as possible in order to minimize the possibility of data corruption. Our longest RS232 cable was of 25 meters an we were forced to lower the baud rate to 1200bps in order to eliminate most of the errors.
- length up to 5 meters
- cable must be plunged and locked with a screwdriver on both PC and PBX
- cable type may be different from one pbx to another
Maximum length for speeds up to 256kbps is 50ft (15m).
If for example UTP CAT-5 cable is used with a typical capacitance of 17 pF/ft, the maximum allowed cable length is 147 feet.
| Baud rate | Maximum length (ft) | Maximum length (meters) | |
| 19200 | 50 | 15m | |
| 9600 | 500 | 150m | |
| 4800 | 1000 | 300m | |
| 2400 | 3000 | 900m |
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