FAQ

From Call Accounting Wiki

[edit] PbxTools FAQ

[edit] No data apearing in the application

This it's the most common problem so please check the following points:

• it's the monitoring application started (PbxMon)? you should see a phone handset symbol onthe SysTray.
• it PbxMon activated? right click on hanset symbol > options > activate monitoring.
• maybe you have a filter activated and you don't see the calls -> go to PhoneJournal, click on toolbar Filter icon and click No filter on the dialog.

[edit] Some calls are not recorded

• check if your license it's limiting your call recording: you should go to PhoneJournal -> Log and check if there are records like "License does not permit the recording of ... on line XX".